Shipping Policy

At Zenara, we ensure that your orders are delivered quickly and reliably. Below you will find all information about shipping, delivery times, and costs for customers in Belgium and the Netherlands.

  1. Shipping Methods

We use different shipping options depending on the product and destination:

Standard shipping: Economical and reliable, ideal for non-urgent orders.
Express shipping: For customers who want to receive their order faster (optionally available for certain products).

  1. Shipping Costs

Shipping costs are automatically calculated during checkout, depending on the product, weight, and selected shipping method.
Free shipping may be available during certain promotions or for orders above a specific amount.

  1. Delivery Times

The average delivery time for orders to Belgium and the Netherlands is:

Standard shipping: 10–20 business days

Please note: During busy periods or due to customs checks, delivery may take slightly longer.

  1. Customs and Import Duties

For shipments to Belgium and the Netherlands, any import duties and taxes are included in the price. You do not have to worry about additional charges upon delivery.

  1. Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email.
You can track your package via the corresponding tracking page.

  1. Delivery Issues

If your order does not arrive within the expected delivery time, please contact our customer service at zenaraservice@gmail.com.
We will gladly help track your package and provide a solution.

  1. Return Policy

For returns or exchanges, please refer to our Return Policy, where the conditions and procedure are clearly described.