Privacy Policy

Article 1 – General

Zenara respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially. We process personal data in accordance with the General Data Protection Regulation (GDPR).

Article 2 – Personal Data We Process

We process personal data that you provide to us when placing an order or using our services. This may include:

First and last name
Address details
Phone number
Email address
Payment details
IP address

Article 3 – Purposes of Processing

We use your personal data for the following purposes:

Processing your order and payment.
Sending our newsletter (if you have subscribed).
Contacting you by phone or email if necessary for our services.
Informing you about changes to our services and products.
Delivering goods and services to you.
Complying with legal obligations (such as tax regulations).

Article 4 – Retention Periods

We do not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected, unless a longer retention period is required by law.

Article 5 – Sharing with Third Parties

We do not sell your data to third parties and only share it if this is necessary for the performance of our agreement or to comply with a legal obligation.
We conclude data processing agreements with companies that process your data on our behalf (such as payment providers and shipping partners) to ensure the same level of security and confidentiality.

Article 6 – Cookies and Similar Technologies

Our webshop uses cookies.
Cookies are small text files stored on your computer, tablet, or smartphone.
We use functional, analytical, and marketing cookies to ensure the website functions properly and to improve your user experience.
On your first visit to our webshop, you will be asked to consent to the use of cookies.

Article 7 – Your Rights

You have the right to:

Access the personal data we process about you.
Request correction or deletion of your data.
Withdraw your consent for data processing.
Object to the processing of your personal data.
Lodge a complaint with the Dutch Data Protection Authority or the Belgian Data Protection Authority.

Article 8 – Security

We take the protection of your data seriously and implement appropriate measures to prevent misuse, loss, unauthorized access, and unwanted disclosure.

Article 9 – Contact Details

For questions about this privacy policy or requests regarding your personal data, you can contact:

Zenara
zenaraservice@gmail.com